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• Dashboard Copy manager is not deploying templates

  Support July 15th, 2019 @ 8:49 am
  

  Hi there, I've contacted the Suite support guys to try and get them to assign this purchase from Chris's account to either mine or to our digital director's account. I'll keep you posted on when we are able to upgrade the plug in. thanks Marcus

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• Dashboard Copy manager is not deploying templates

  Support July 10th, 2019 @ 2:42 pm
  

  Hi there, Ah OK. Chris has left the business now. If I can get access to it that would be great. thanks very much Marcus

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• Dashboard Copy manager is not deploying templates

  Support July 10th, 2019 @ 11:39 am
  

  Thanks for the response.

  I had tried to create a new template but unfortunately it didn't work. I've just tried to amend the copy from field to another user and then back to the owner of the template. It's updating the "Data Last Refreshed" as I'd expect but it's not deploying the new version of the dashboard.

  Our version is v1.6 so very out of date. We are just trying to figure out which user account purchased the add-in so we can access the update. If i were to give you the validation key can you tell me the email address of the account? Then i can hound the right person. If that's possible let me know how to pass that on to you securely.

  hope to hear from you soon. thanks

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