It depends on the specific implementation of the "inbound SMS notification" feature. Some implementations may display a popup notification, while others may simply send a reminder. The only way to determine for sure is to check the documentation or contact the support team for clarification.
read more: SMSala
It seems like you have run into some issues with the SMS plugin you have installed in your CRM system. To troubleshoot the issue, you can try the following steps:
Double-check the Twilio logs to make sure the SMS messages are not getting filtered or blocked by any security features.
Confirm that the Twilio account you are using is properly configured and has enough balance to send SMS messages.
Verify that the Twilio phone number being used is properly set up and is able to send SMS messages.
Ensure that the SMS plugin you have installed is properly configured and that the credentials used to connect to Twilio are correct.
Check if your CRM is configured to use a proxy server, and if so, verify that the proxy server is properly configured and that the CRM is able to connect to Twilio through the proxy server.
If none of these steps solve the issue, you may need to reach out to the vendor or developer of the SMS plugin for additional support.
Yes, these are the requirements as stated. A case-opening SMS message should include the ticket ID and case number, a case-closing SMS message should include the ticket ID and closure message, and the regular update messages should be customizable with a default initial message for case opening and closing.
