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• Authentication Success - Unable to connect to suiteCRM

  Support January 17th, 2023 @ 11:46 pm
  

  So I have found the problem. Archiving emails only works with an Admin level account, you can login with a user level account but not archive emails.

  Is there a way of using the outlook plugin with standard user logins?

  Thanks

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• Authentication Success - Unable to connect to suiteCRM

  Support January 16th, 2023 @ 3:31 pm
  

  Hi

  Thanks for your reply. I've emailed you the logs as requested. Please let me know if I've missed anything.

  Thanks

  Dan

  View Comment
  
  
• Authentication Success - Unable to connect to suiteCRM

  Support January 13th, 2023 @ 7:42 pm
  

  Hi

  Not that I can see, but I'm not expert in such things, I'm happy to send any logs you require if you'd like?

  Thanks again for the ongoing support, it will be great to get it working!

  Thanks

  Dan

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• Authentication Success - Unable to connect to suiteCRM

  Support January 13th, 2023 @ 9:25 am
  

  Hi

  It searches fine, it discovers the contact. It is when I click Archive that the error appears

  Thanks

  Dan

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• Authentication Success - Unable to connect to suiteCRM

  Support January 12th, 2023 @ 3:35 pm
  

  Good afternoon Have you been able to identify a solution to the problem? Thanks Dan

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• Authentication Success - Unable to connect to suiteCRM

  Support January 9th, 2023 @ 11:16 am
  

  email sent

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• Authentication Success - Unable to connect to suiteCRM

  Support January 9th, 2023 @ 11:12 am
  

  Ok the image inclusion isn't working today, but yes the token is generated,

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• Authentication Success - Unable to connect to suiteCRM

  Support January 9th, 2023 @ 11:11 am
  

  

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• Authentication Success - Unable to connect to suiteCRM

  Support January 9th, 2023 @ 11:11 am
  

  Hi

  thank you for your reply

  see below

  

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• Authentication Success - Unable to connect to suiteCRM

  Support January 6th, 2023 @ 1:52 pm
  

  Perhaps we could chat on teams or skype?

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• Database failure

  Support January 6th, 2023 @ 10:10 am
  

  Please reply when you can, I'm so close! I'm looking to buy 11 licenses for starters, but I have to see it work first, thank you in advance

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• Database failure

  Support January 5th, 2023 @ 11:02 pm
  

  when accessing https://crm.domain.co.uk/Api/access_token

  

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• Database failure

  Support January 5th, 2023 @ 10:35 pm
  

  Its a battle.... but we're getting there.

  

  see above the rather ironic message that the athentication is successfull, but when I click archive it brings up the unable to connect to suitecrm message.

  Any ideas please? I'm so close!

  View Comment
  
  
• Database failure

  Support January 5th, 2023 @ 10:21 pm
  

  Jus to let you know it was a permissions issue on the private.key. Resolved now.

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• Database failure

  Support January 5th, 2023 @ 5:51 pm
  

  You'll be glad to here I have fixed the database error, it was a mysql call error and required alteration to SugarBean.php

  I'm am now having trouble on the outlook like, after entering all the credentials it gives me an unknown error when submitting and I am sure the credentials are correct

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• Database failure

  Support January 5th, 2023 @ 5:08 pm
  

  I have done that with no effect:

  

  

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• Database failure

  Support January 5th, 2023 @ 4:57 pm
  

  Thu Jan 5 16:15:26 2023 [873878][1][FATAL] Query Failed: UPDATE users SET sa_outlook_is_licensed = 1 WHERE deleted=0 AND sa_outlook_is_licensed != 0: MySQL error 1054: Unknown column 'sa_outlook_is_licensed' in 'where clause'

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• Database failure

  Support January 5th, 2023 @ 4:44 pm
  

  error in log:

  MySQL error 1250: Table 'users' from one of the SELECTs cannot be used in global ORDER clause Thu Jan 5 16:26:57 2023 [874008][1][FATAL] [ListView::processUnionBeans] . Database failure. Please refer to suitecrm.log for details.

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• Database failure

  Support January 5th, 2023 @ 4:41 pm
  

  Thank you for your quick reply, do you have any documentation how to do that? sorry I'm new to suiteCRM

  View Comment
  
  

• TapCRM - Mobile App for SuiteCRM

  April 13th, 2023 @ 6:45 pm
  
  An excellent app, in some ways the UI is better than the desktop web version of SuiteCRM. Simple and intuitive to use with excellent support from the TapCRM team during setup and operation. I'm in the process of launching a SuiteCRM installation for a company and the TapCRM team have now made me 2 custom modules to add functionality to my build. Very helpful and would certainly recommend. View Add-on
  
  

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