Embed Webex Contact Center features in your SuiteCRM interface to give support agents full CTI controls and AI-powered assistance without switching apps.
User Guide
Webex offers features:
- Agent login using its credentials
- Change agent state globally
- Screen pop of the customer record for incoming conversations
- Accept inbound conversations
- Initiate outbound conversations
- Click-to-Dial functionality from the customer page
- View complete conversation history
- Apply wrap-up codes and add notes
- Seamlessly switch between multiple active conversations
- Automatically save conversation activity with all relevant details
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