Embed Webex Contact Center features in your SuiteCRM interface to give support agents full CTI controls and AI-powered assistance without switching apps.
Integrate Webex Contact Center with SuiteCRM for seamless support
By embedding Webex Contact Center features directly into SuiteCRM, your support agents gain full CTI controls, multi-channel management, and AI-powered assistance without switching applications.
Key Features
Real-time AI Assistance
Deliver contextual responses, knowledge base links, and live transcription in SuiteCRM during active conversations.
Unified Omnichannel Handling
Manage voice, video, and digital interactions with synced history and recordings—directly in SuiteCRM.
Embedded WebRTC Call Control
Handle calls via an embedded webphone with full call controls (no external devices needed) integrated into SuiteCRM.
Conversation Insights & Wrap-up
Log wrap-up notes and conversation activities automatically into SuiteCRM for reporting and workflow continuity.
