Who reassigned this call? When was the status field adjusted? The SuiteCRM Calls module doesn't allow Auditing the same way as other modules do. Fix that with this quick add-on.
Install and Configure Audit Calls
1. Locate the File
Locate the SuiteCRM plugin on your computer. This will be named AuditCalls.zip.
2. Log in as an Admin
As a SuiteCRM Administrative user, access the Module Loader tool.
3. Upload and Install the Plugin
Click "Upload" and select the file from your computer. Click to install the module, following the prompts as you go. Once the module is installed, the change is complete.
4. Select Fields to Audit
Open SuiteCRM Studio, navigate to the Calls module and select Fields. Select a field you wish to audit (e.g. Status or Assigned User). Click the "Audit" checkbox and click Save. From this point forward, changes to this field will be logged in the auditing system.
Other add-ons of interest
Analytic Reporting Tool Basic
Dynamic Reports and Interactive Charts.
Powerful tool for SuiteCRM report creation and data analytics. Includes a variety of chart types, detailed, summary and pivot tables. This Reporting Tool is for anyone, no need for technical knowledge or SQL. Comes with over a hundred prebuilt reports.
Who reassigned this task? When was the status field adjusted? The SuiteCRM Tasks module doesn't allow Auditing the same way as other modules do. Fix that with this quick add-on.