by Mien Trung Software (CRMPluginHub)

Unleash the power of customization and elevate your SuiteCRM experience with MTS SuiteCRM 8 Theme Editor. Unlimited colors, responsive design, no code needed, and other awesome features.

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#5367 - Dashlates does not load when theme is activated

Closed Bug? created by SaaSTec Labs Verified Purchase 6 months ago

Hello,

When the theme is installed the dashlet no longer loads. If you uninstall it, it works again.

Using: SuiteCRM 8.6 and MTS_SuiteCRM8ThemeEditor_YEARLY_1.1.0

Thanks

  1. nhat.thieu member avatar

    Mien Trung Software (CRMPluginHub) Provider Affiliate

    6 months ago

    Hello, Thanks for reporting. I will check and update you soon.

    • saastec member avatar

      SaaSTec Labs Verified Purchase

      6 months ago

      Hi, thank you, I'll wait.

      Wadelson from Brasil SaaSTec Labs

    • nhat.thieu member avatar

      Mien Trung Software (CRMPluginHub) Provider Affiliate

      6 months ago

      Thanks for your understand. I will get back to you ghe result tommorow

    • nhat.thieu member avatar

      Mien Trung Software (CRMPluginHub) Provider Affiliate

      6 months ago

      Hi I have tried with v8.6 and PHP v8.1 but no problem. Do you install any extensions? Or can you give me access to your development so I can check directly on your CRM? Screenshot 2024-06-06 at 20.50.41.png

    • saastec member avatar

      SaaSTec Labs Verified Purchase

      6 months ago

      Hello, I created a login for you

      https://crm.saastecerp.com.br mientrungsoft 3kFC1$L[kq?A[b

      Thanks, Wadelson from Brasil SaaSTec Labs

    • nhat.thieu member avatar

      Mien Trung Software (CRMPluginHub) Provider Affiliate

      6 months ago

      Thank you. I will check and update soon

    • nhat.thieu member avatar

      Mien Trung Software (CRMPluginHub) Provider Affiliate

      6 months ago

      Hi Wadelson,

      I have save above login information. You please deleted by security because this ticket is public. I have changed my password but please remove comment above for sure.

      Also, I have tried with your provided account. I can see the dashlet is fine!

      Thanks,

      MienTrungSoft

      Screenshot 2024-06-19 at 06.54.29.png

    • saastec member avatar

      SaaSTec Labs Verified Purchase

      5 months ago

      Hello,

      Yes, that's right, but when I try to add a new dashboard it doesn't load to choose according to the image I sent. The cursor just keeps spinning.

      Could you please check?

      Thanks,

      Wadelson

    • nhat.thieu member avatar

      Mien Trung Software (CRMPluginHub) Provider Affiliate

      5 months ago

      Thanks for your information. I will check more and update you soon. For security information for example: account to access your CRM. Please send me via email: suitecrmaddon@gmail.com to avoid lost information

      Nhat

    • nhat.thieu member avatar

      Mien Trung Software (CRMPluginHub) Provider Affiliate

      5 months ago

      Hello Wadelson,

      I found the root cause. It's by a dashlet is not comportable with PHP 8. So you can delete it to resolve the issue. It is not any valid so no need keep it. To delete it please 1. Go to SuiteCRM folder then jump to this path: public/legacy/modules/MTS_SuiteCRM8ThemeEditor/Dashlets 2. Delete MTS_ThemeBuilderDashlet folder 3. Try again.

      This action do not prevent any update in the future.

      Please let me know if you still face the issue.

      Thanks

  2. nhat.thieu member avatar

    Mien Trung Software (CRMPluginHub) Provider Affiliate

    6 months ago

    Hello Team, any update about that. Just want to help you resolve the issue. I have tried as your env but it still working. Do you install any plugins without our addon? Or can you provide me the PHP logs in server?

    Thanks, Mientrungsoft team

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