by Jackal Software

Organization Chart for SuiteCRM allows users to view the structure of their organization and of their customers in a beautiful chart.

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#5625 - PHP8 problems

In Progress Bug? created by yesterday

Hi, I was trying to use the organization chart for suiteCRM. I downloaded the zip files, and when i faced the validate key and pressed it, it did not do anything. I found out with tail -f /var/log/apache2/error.log I received this message: [Tue Feb 18 14:55:30.946997 2025] [php:error] [pid 597017:tid 597017] [client 127.0.0.1:35558] PHP Fatal error: Uncaught Error: Non-static method SugarOutfitters_API::get_default_payload() cannot be called statically

now i did change the lines that were mentioned, and it did work and the validate was succesfully gave a response of success. Yet now I'm facing a new problem where i don't see the icon 'The focus record' when I enter to an account. The organization chart it self is showing well for all the users, but I don't see the icon that is supposed to appear after installation. Is there a problem with php8 version that I have? is there other problems? Thank you.

  1. shad member avatar

    Jackal Software Provider Affiliate

    yesterday

    Hello, Thank you for brining this to my attentio and all of the detailed information. Can you please let me know what version of SuiteCRM this is on. I'll do some investigation on my end.

  2. shad member avatar

    Jackal Software Provider Affiliate

    yesterday

    Hello Tomer,

    I have done some investigating on a demo instance and after resolving the error you mentinoed I am now seeing the icon on Accounts. How about we meet over video to take a look and get everything sorted out? It could be the connector settings in Admin need updating.

    I'll email you a link to my calendar availability.

    I'll also work on an update to resolve the first issue you mentioned.

    Thank you very much

  3. Tomer member avatar

    a day ago

    Hi, it would be great if we can have meet, I didn't receive an email with a link to your calendar availability.

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