by Variance InfoTech Pvt Ltd

The Custom Filter add-on for SuiteCRM allows you to filter and search for desired records from the total list of records, plus save and display the Custom Filter search separately in the module. Create complex filters to find specific records to assign to different sales reps and much more.

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#4719 - Install Issue

Closed Bug? created by dwaynecasey Verified Purchase a year ago

Hi, I installed on dev server. Having an issue getting proper installation done.

(Installed the file "VICustomFilter-6.0-SuiteCRM-Version7.12.zip")

After install i get a blank page screen immediately after (instead of it asking to validate License Key ) and when going to addon name the screen is blank. Any suggestions? (I also tried Quick Repair & Rebuild.)

I am running on SuiteCRM Version 7.12.8. - PHP 8 - MySQL Version 10.2.44-MariaDB, I should have plenty of resources allocated as well.

Let me know if you have any suggestions to get past the install issue.

  1. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello,

    Apologies for the problem you're facing.

    is it possible for you to share your CRM Login Credentials, FTP Details where you hosted your CRM?

    If yes then please share with us so we can review it from our end and you will get quick solution.

    Regards,
    Variance Infotech PVT LTD

  2. dwaynecasey member avatar

    dwaynecasey Verified Purchase

    a year ago

    Sounds good what is a good email contact? info@ - also I may need to try to whitelist your IP.

    • varianceinfotech member avatar

      Variance InfoTech Pvt Ltd Provider

      a year ago

      Hello,

      You can use "techsupport@varianceinfotech.com" email for contact and our IP is 122.169.119.200

      Regards,
      Variance Infotech PVT LTD

    • dwaynecasey member avatar

      dwaynecasey Verified Purchase

      a year ago

      I have emailed the info. Thank you . I look forward to testing the addon

    • dwaynecasey member avatar

      dwaynecasey Verified Purchase

      a year ago

      Also if possible please document any needed changes for the live site.

  3. varianceinfotech member avatar

    Variance InfoTech Pvt Ltd Provider

    a year ago

    Hello,

    We've fixed your issue so can you please check and Confirm

    Regards,
    Variance Infotech PVT LTD

  4. dwaynecasey member avatar

    dwaynecasey Verified Purchase

    a year ago

    Thank You! It is now installed - Testing Now.

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