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Support November 12th, 2018 @ 6:48 pm

Ok, calls to external number work but the window does not appear when clicking on the number in the contacts. Incoming calls I have not tried, calls with internal numbers also work out but incoming popups does not appear either.
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Support November 9th, 2018 @ 8:26 pm

Log Asterisk

09.11.2018 15:38:20.882 INFO validation successfull 09.11.2018 15:38:20.883 INFO New client connected: GUID 5716, ClientType sugarcrm, PhoneNumber 5716, BroadcastGroup , BroadcastEventsMask 0, EventsMode , EventsMask 0, ProtocolVersion 1 09.11.2018 15:38:20.883 INFO Client event from CRM: guid = 5716, extension = 5716 09.11.2018 15:38:31.894 INFO Client disconnected 09.11.2018 15:38:32.319 DEBUG on validate 09.11.2018 15:38:32.319 DEBUG resource = /?CID=MTIzNDU=&CT=sugarcrm&GID=5716&PhoneNumber=5716&BroadcastEventsMask=0&BroadcastGroup=&PzProtocolVersion=1

09.11.2018 15:38:32.319 INFO validation successfull 09.11.2018 15:38:32.320 INFO New client connected: GUID 5716, ClientType sugarcrm, PhoneNumber 5716, BroadcastGroup , BroadcastEventsMask 0, EventsMode , EventsMask 0, ProtocolVersion 1 09.11.2018 15:38:32.320 INFO Client event from CRM: guid = 5716, extension = 5716 09.11.2018 15:38:45.019 INFO ping 5716 09.11.2018 15:38:45.182 DEBUG on message(PFJlcXVlc3Q+PFByb3RvY29sVmVyc2lvbj4xPC9Qcm90b2NvbFZlcnNpb24+PE1ldGhvZD5DYWxsPC9NZXRob2Q+PFJlcXVlc3RJRD4wPC9SZXF1ZXN0SUQ+PERhdGE+PEZyb20+NTcxNjwvRnJvbT48VG8+NTcxNjwvVG8+PC9EYXRhPjwvUmVxdWVzdD4=) 09.11.2018 15:38:45.182 DEBUG requestDecoded=1Call057165716 09.11.2018 15:38:45.182 INFO Call event from CRM: src = 5716, dst = 5716 09.11.2018 15:38:45.182 WARNING success=1; error_code=0 09.11.2018 15:38:45.182 DEBUG Response before encode:00
09.11.2018 15:38:45.182 DEBUG send response(PFJlc3BvbnNlPjxDb2RlPjA8L0NvZGU+PFJlcXVlc3RJRD4wPC9SZXF1ZXN0SUQ+PERldGFpbHM+PC9EZXRhaWxzPjxEYXRhLz48L1Jlc3BvbnNlPg==) 09.11.2018 15:38:45.187 DEBUG Event has been received, callid - 140341747384872, type - 1, src - "5716", dst - "5716" 09.11.2018 15:38:45.188 INFO processCRMCall 09.11.2018 15:38:45.188 INFO call from 5716 to 5716 09.11.2018 15:38:45.502 INFO Call successfully 09.11.2018 15:38:45.512 DEBUG processAstEvent: event type: 1 CHAN_START 09.11.2018 15:38:45.512 DEBUG processIncomingCall event src_id_num = 5716 09.11.2018 15:38:45.512 DEBUG processIncomingCall: src: 5716 09.11.2018 15:38:45.512 INFO Generating new call ID: return 404172550963221 09.11.2018 15:38:45.512 DEBUG processIncomingCall: New call - callid 404172550963221, src 5716, channel SIP/5716-0000001e, incoming 1, linkdId 1541795925.214 09.11.2018 15:38:45.512 INFO sending incoming call event from 5716 to , currentID=404172550963221 09.11.2018 15:38:45.512 INFO OnIncomingCall event: callID = 404172550963221, source = 5716, line = from-internal 09.11.2018 15:38:45.515 DEBUG Event before encode: 09.11.2018 15:38:45.516 INFO Sending event to client 5716 09.11.2018 15:38:45.516 INFO PBX event was pushed to 1 clients 09.11.2018 15:38:45.644 DEBUG on message(PFJlcXVlc3Q+PFByb3RvY29sVmVyc2lvbj4xPC9Qcm90b2NvbFZlcnNpb24+PE1ldGhvZD5UcmFuc2ZlcjwvTWV0aG9kPjxSZXF1ZXN0SUQ+MDwvUmVxdWVzdElEPjxEYXRhPjxDYWxsSUQ+NDA0MTcyNTUwOTYzMjIxPC9DYWxsSUQ+PFRvPjwvVG8+PC9EYXRhPjwvUmVxdWVzdD4=) 09.11.2018 15:38:45.645 DEBUG requestDecoded=1Transfer0404172550963221 09.11.2018 15:38:45.645 INFO Transfer event from CRM: callID = 404172550963221, dst = 09.11.2018 15:38:45.645 WARNING success=1; error_code=0 09.11.2018 15:38:45.645 DEBUG Response before encode:00 09.11.2018 15:38:45.645 DEBUG send response(PFJlc3BvbnNlPjxDb2RlPjA8L0NvZGU+PFJlcXVlc3RJRD4wPC9SZXF1ZXN0SUQ+PERldGFpbHM+PC9EZXRhaWxzPjxEYXRhLz48L1Jlc3BvbnNlPg==) 09.11.2018 15:38:45.654 DEBUG Event has been received, callid - 404172550963221, type - 0, src - "", dst - "" 09.11.2018 15:38:45.654 DEBUG processCRMTransfer crm transfer to empty number 09.11.2018 15:38:54.481 DEBUG processAstEvent: event type: 4 ANSWER 09.11.2018 15:38:54.481 ERROR Start audio record failed, _canRecord = false or info == null 09.11.2018 15:38:54.481 INFO Answer detected callerID = 5716 09.11.2018 15:38:54.481 INFO onTransferredAnswer event: callID = 404172550963221, source = 5716, destination = 5716, line = from-internal 09.11.2018 15:38:54.482 DEBUG Event before encode: 09.11.2018 15:38:54.482 INFO Sending event to client 5716 09.11.2018 15:38:54.482 INFO PBX event was pushed to 1 clients 09.11.2018 15:38:54.574 DEBUG processAstEvent: event type: 5 APP_START 09.11.2018 15:38:54.575 DEBUG processDialCall: src: 5716 dst: 09.11.2018 15:38:54.575 DEBUG processDialCall info found 5716 5716 SIP/5716-0000001e 09.11.2018 15:38:54.845 DEBUG processAstEvent: event type: 1 CHAN_START 09.11.2018 15:38:54.845 DEBUG processIncomingCall event src_id_num = 5716 09.11.2018 15:38:54.845 DEBUG processIncomingCall: src: 5716 09.11.2018 15:38:55.124 DEBUG processAstEvent: event type: 3 HANGUP 09.11.2018 15:38:55.124 DEBUG processHangup from 5716 to ,event time: 1541795935 09.11.2018 15:38:55.129 DEBUG processAstEvent: event type: 2 CHAN_END 09.11.2018 15:38:55.133 DEBUG processAstEvent: event type: 6 APP_END 09.11.2018 15:38:55.136 DEBUG processAstEvent: event type: 3 HANGUP 09.11.2018 15:38:55.136 DEBUG processHangup from 5716 to ,event time: 1541795935 09.11.2018 15:38:55.136 INFO processHangup: sending finish call event from 5716 to 5716, duration = 1 09.11.2018 15:38:55.136 INFO OnCallFinished event: callID = 404172550963221, source = 5716, destination = 5716, start = 1541795925, end = 1541795935, duration = 1, direction = 0, record = , line = from-internal 09.11.2018 15:38:55.136 DEBUG Event before encode: 09.11.2018 15:38:55.136 INFO Sending event to client 5716 09.11.2018 15:38:55.137 INFO PBX event was pushed to 1 clients 09.11.2018 15:38:55.137 ERROR Stop audio record failed, _canRecord = false or info == null or info->recordFile == empty 09.11.2018 15:38:55.137 DEBUG processHangup: removeRes = 1, Calls Number = 0, removed call ID=404172550963221 09.11.2018 15:38:55.141 DEBUG processAstEvent: event type: 2 CHAN_END 09.11.2018 15:38:55.145 DEBUG processAstEvent: event type: 14 LINKEDID_END 09.11.2018 15:38:55.145 WARNING processLinkedIDEnd: call info not found by LinkdID Log Console sugar_grp1.js?v=QQk8…Xag3Uw2qN84ZGKQ:919 pz connect [host:ws://10.0.71.49:10150, password: 12345, phone:5716] sugar_grp1_yui.js?v=…jXag3Uw2qN84ZGKQ:16 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/. sugar_grp1.js?v=QQk8…Xag3Uw2qN84ZGKQ:922 extension => 5716 => 5716 sugar_grp1.js?v=QQk8…Xag3Uw2qN84ZGKQ:897 00 sugar_grp1.js?v=QQk8…Xag3Uw2qN84ZGKQ:897 sugar_grp1.js?v=QQk8…Xag3Uw2qN84ZGKQ:921 Event {type: "1", callID: "404172550963221", from: "5716", line: "from-internal"} callID: "404172550963221" from: "5716" line: "from-internal" type: "1" proto: isHistory: ƒ () isIncoming: ƒ () isIncomingAnswer: ƒ () isOutcoming: ƒ () isOutcomingAnswer: ƒ () isTransfer: ƒ () constructor: ƒ () proto: Object sugar_grp1.js?v=QQk8…Xag3Uw2qN84ZGKQ:897 00 sugar_grp1.js?v=QQk8…Xag3Uw2qN84ZGKQ:897 sugar_grp1.js?v=QQk8…Xag3Uw2qN84ZGKQ:921 Event {type: "32", callID: "404172550963221", from: "5716", line: "from-internal", to: "5716"} callID: "404172550963221" from: "5716" line: "from-internal" to: "5716" type: "32" proto: isHistory: ƒ () isIncoming: ƒ () isIncomingAnswer: ƒ () isOutcoming: ƒ () isOutcomingAnswer: ƒ () isTransfer: ƒ () constructor: ƒ () proto: Object sugar_grp1.js?v=QQk8…Xag3Uw2qN84ZGKQ:922 Event {type: "32", callID: "404172550963221", from: "5716", line: "from-internal", to: "5716"} callID: "404172550963221" from: "5716" line: "from-internal" to: "5716" type: "32" proto: Object sugar_grp1.js?v=QQk8…Xag3Uw2qN84ZGKQ:897 sugar_grp1.js?v=QQk8…Xag3Uw2qN84ZGKQ:921 Event {type: "4", callID: "404172550963221", direction: "0", duration: "1", end: "1541795935", …} callID: "404172550963221" direction: "0" duration: "1" end: "1541795935" from: "5716" line: "from-internal" record: "" start: "1541795925" to: "5716" type: "4" proto: Object sugar_grp1.js?v=QQk8…Xag3Uw2qN84ZGKQ:922 Event {type: "4", callID: "404172550963221", direction: "0", duration: "1", end: "1541795935", …} callID: "404172550963221" direction: "0" duration: "1" end: "1541795935" from: "5716" line: "from-internal" record: "" start: "1541795925" to: "5716" type: "4" proto: Object View Comment
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Support November 8th, 2018 @ 7:21 pm

pz connect [host:ws://10.0.71.49:10150, password: 12345, phone:5716] sugar_grp1_yui.js?v=QQk8OhjXag3Uw2qN84ZGKQ:16 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/. A @ sugar_grp1_yui.js?v=QQk8OhjXag3Uw2qN84ZGKQ:16 sugar_grp1.js?v=QQk8OhjXag3Uw2qN84ZGKQ:922 extension => 5716 => 5716 sugar_grp1.js?v=QQk8OhjXag3Uw2qN84ZGKQ:897 00
sugar_grp1.js?v=QQk8OhjXag3Uw2qN84ZGKQ:897 sugar_grp1.js?v=QQk8OhjXag3Uw2qN84ZGKQ:921 EventcallID: "404148903739411"from: "5716"line: "from-internal"type: "1"proto: Object sugar_grp1.js?v=QQk8OhjXag3Uw2qN84ZGKQ:897 00 View Comment

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