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• Cannot install the chrome extension

  Support January 24th, 2025 @ 10:56 am
  

  no unfortunately not, It does connect and I can save a lead. but then the icon goes blue. If I go to a new lead and click the icon nothing happens. I have to restart chrome and re-input our suitecrm credentials. Clearly that's no use for us.

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• Cannot install the chrome extension

  Support January 17th, 2025 @ 4:38 pm
  

  I have updated the db, and have the extra columns. Now the extension icon is red, if I log in to my crm instance it says it is connected ok but the icon stays red. There's no errors in the suitecrm log

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• Cannot install the chrome extension

  Support January 17th, 2025 @ 3:31 pm
  

  Thanks, first one ran ok, second one failed with error Row size too large. The maximum row size for the used table type, not counting BLOBs, is 8126. This includes storage overhead, check the manual. You have to change some columns to TEXT or BLOBs. I am using MariaDB 10.6

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• Cannot install the chrome extension

  Support January 17th, 2025 @ 1:16 pm
  

  I have installed the chrome extension and installed the module. The extension can connect to my suite instance and shows the green icon. When I click on a profile in Linkedin I can see all the fields. However, when I click save it gets stuck on loading.

  I have this in my suitecrm error log MySQL error 1054: Unknown column 'leads.bv_linkedin_id' in 'where clause'

  I tried a quick repair and rebuild which said the mysql was out of sync with vardefs. I ran the script and now the repaid and rebuild says everything is fine. But I still don't have that column in the db and the lead is not saving.

  Please advise

  Thanks

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• Cannot install the chrome extension

  Support January 17th, 2025 @ 1:14 pm
  

  Thanks for your quick response. I have the extension loaded and have also installed the module. The extension connects to my suite instance and is showing the green icon. When I go to a profile page it gets all the details but when I click save it gets stuck on loading.

  MySQL error 1054: Unknown column 'leads.bv_linkedin_id' in 'where clause'

  I have this in the error log. I did a quick repair and rebuild in suite but that hasn't fixed it.

  Please advise

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