fanatical_heidi

SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on SuiteCRM data so you can market to the right people at the right time. Compatible with all versions of SuiteCRM.

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Fanatically Zen with SuiteCRM and Zendesk

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and SuiteCRM integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SuiteCRM.

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Uninstalling sugarchimp - instance not removed

Support April 28th, 2020 @ 4:06 pm

Thanks for the update. As we chatted about, you do also have the option to uninstall the integration (which is our recommendation) and that should prevent the issue.

But please let us know if you have any trouble uninstalling when you're ready to do that.

Best, Heidi
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Uninstalling sugarchimp - instance not removed

Support April 27th, 2020 @ 4:38 pm

I just wanted to quickly follow up here since we hadn't heard back from email. If you need anything further, please feel free to reach out to us at mailchimp@fanaticallabs.com at any time.

Best, Heidi
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Uninstalling sugarchimp - instance not removed

Support April 27th, 2020 @ 4:36 pm

I just wanted to quick
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Uninstalling sugarchimp - instance not removed

Support April 6th, 2020 @ 3:55 pm

Hi there! Thanks for reaching out; we're happy to help. Sadly it doesn't appear as though Jonnie was able to meet with us and we weren't able to replicate the issue on any of our instances. We're happy to help troubleshoot and resolve this issue. Can you reach out to mailchimp@fanaticallabs.com with the license key you were using so I can take a closer look at your instance? Additionally, I think it might be most helpful to hop on a call with our developer to troubleshoot. Can you find a time that's convenient for you using this link:

https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

Jonnie, our developer is eager to resolve any issues your SuiteCRM expert found. If they have data that would point to the integration, feel free to send that information to us at mailchimp@fanaticallabs.com.

Thanks, Heidi
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SugarChimp stop synching.

Support April 6th, 2020 @ 3:50 pm

Just quickly following up here. This issue was resolved, but the case remained opened. I'm closing this ticket but feel free to reach back out if any other issues arise.

Best, Heidi
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