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• Cannot get SuiteCRM plugin to authenticate to Magento

  Support February 7th, 2022 @ 6:14 pm
  

  We worked with Brainvire support for nearly 3 months on this. We renewed the trial once, (two free trials) and then went most of the way through a paid billing cycle. We gave them every chance possible to fix the issue but they couldnt. Then they finally stopped resonding. They could never get it working and we ultimately got a refund. This package is extremely broken and we heavily advise against it. It's missing even the most simplest of files like language files for the admin panel. It is very poorly coded or has been abandoned by the developers. We have 4-5 other plugins from the SuiteCRM store and had them all working within minutes. The installation guide is lacking extremely important setup info as well. Also, the link to the Magento side plugin based withing the admin panel is a broken link. I had to email the developer to get the actual Magento side plugin. Brainvire's support was very responsive and worked very hard but they were incapable of fixing the numerous bugs in this plugin. Their support gets 4 stars, the plugin however should really be removed from the store. It just plain does not work. They kept saying it was a problem with our instance but out instance was a fresh stock install with zero customization.

  Best of luck. Hope you have better luck than us.

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• Cannot get SuiteCRM plugin to authenticate to Magento

  Support November 12th, 2021 @ 2:59 pm
  

  Hello, can I please get some help with this? We want to make sure this plugin not only works, but gives us the data we need before the free trial expires. If we cant get it working before then, we'll have to cancel before we a charged.

  You can reach me on skype at - ted.moriello

  Thanks

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