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• Failed: License Key is invalid

  Support July 1st, 2020 @ 1:03 am
  

  • I got the license key to work. I wasn't selecting the right License Supplier.
  • I got past the 403 error - it was a permissions issue on the CRM installation

  New Problem: - I was able to successfully get the campaigns to sync from Mautic to SuiteCRM, but I cannot get the contacts/leads/accounts to synchronize - As per your troubleshooting document, the cron job for the CRM is setup and working - If I manually run the app/console mautic:evolpe:sync at the CLI, the response is: Evlope Sync Start Count: 0 Evolpe Sync End There are currently 28 contacts and 15 companies in my mautic installation, none of them have made it over to SuiteCRM.

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• Failed: License Key is invalid

  Support June 26th, 2020 @ 8:44 pm
  

  My instance of SuiteCRM is in a subdomain which links directly to a folder. For example its at: https://crm.mydomain.com which points to the /crm folder. If I enter https://crm.allstatecomputers.com for the SuiteCRM URL in the eVolpe Mautic plugin, when I click the Authorize App function I get an Authorization failed with the error message, 'There was an unknown error encountered when trying to obtain the access token.' Nothing shows up in the Mautic logs either.

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• Failed: License Key is invalid

  Support June 25th, 2020 @ 12:38 pm
  

  I'm running: PHP version 7.3.19 Mautic version 2.16.2 SuiteCRM version 7.11.15

  Yes I copy and pasted the key ending in 1e82 into the field.

  Thanks, Brian

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