Do customer support with your customers with SMS and Text Messaging right from SuiteCRM.
What is SMS Customer Support Ninja for SuiteCRM?
This add on enables you to connect SuiteCRM with Twilio to bring many customer support benefits for your business and its customers. Combining the powerful Text API of Twilio and Suite CRM enables you to communicate directly with your customers and prospects directly through text messaging. According to several studies, text messaging has over a 98% open rate, and a 45% response rate. This level engagement will improve the efficiency with supporting your customers, while improving their customer satisfaction. Sending bulk SMS Message campaigns allows you to reach hundreds of customers via mobile phones with just a click of 1 button. This is ideal for alerts and notifications.
- Send Text Messages through Twilio from SuiteCRM to your Leads, and Contacts.
- Send mass text messages for text for alerts and notifications.
- Get all inbound and outbound communications logged centrally in SuiteCRM.
- Report on all inbound and outbound text communications right within SuiteCRM.
- See all incoming messages from your customers.
Support customers anytime, anywhere
- Don’t make your customers wait on hold
- Empower your customers to access support without them having to call and wait on hold. Improve customer satisfaction by enabling them to create tickets and interact with you via SMS.
- Resolve issues faster
- Support customers on the go
SMS Chat Window
A Responsive SMS Chat Window to Directly Text Message Your Contacts directly in SuiteCRM
Send Bulk SMS Messages to Multiple Contacts & Leads
SMS Log to Review all inbound and outbound communications with customers
Run Advanced Reports to Track SMS Effectiveness
Pie Chart SMS Status Report
Full Insight into All Inbound Communications
See all inbound text messages received from your customers in 1 place
Compatible with SuiteCRM Filters
Run Advanced Filters in SuiteCRM to Track Text Message Campaign Effectiveness
Responsive & Compatible with all Mobile Devices
Other add-ons of interest
Analytic Reporting Tool Basic
Dynamic Reports and Interactive Charts.
Powerful tool for SuiteCRM report creation and data analytics. Includes a variety of chart types, detailed, summary and pivot tables. This Reporting Tool is for anyone, no need for technical knowledge or SQL. Comes with over a hundred prebuilt reports.
Freshdesk Integration with SuiteCRM
Streamline all your customer conversations in CRM. This Integration helps you to manage your customer support case into CRM. It will create cases, account, contact, replies in CRM and will relate each other.