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Escalation Management Plans
- Unlimited Users
- Outstanding Support
- Works on versions 7.0.0 to 7.12.6
Licensed for one production instance and unlimited test and dev instances.
The Escalation Management add-on for SuiteCRM automatically escalates records to other members in the operational hierarchy when the record meets certain rules. Users can enter new rules that contain all types of defined criteria, from team organization, business hours and annual holidays, etc. This add-on helps prevent your customer issues from getting lost or going unanswered.