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#505 - Font downloading failed

Closed Bug? created by lawrencekh 3 years ago

I installed "Analytic Report Tool Basic" module in my SuiteCRM (v7.7.9). After install, the module prompts to download the fonts. When I hit download, after few mins, it prompts the message as "Font downloading failed. Please check module directory write permissions and try again."

I changed the permission for the entire module folder as 777. Also I updated the values "upload_max_filesize" and "post_max_size" as 100Mb in php.ini and updated the "Upload Max Size" to 100000000 in suite configuration. But still I am having the same issue. Please assist us to fix this issue.

Thanks!

  1. itsapiens member avatar

    itsapiens Provider

    3 years ago

    Hello Lawrence,

    There is probably permission issue to write the file, - we have sent you the instruction to you e-mail, how to proceed manually.

    Please let us know, if this is OK now?

    Thank you,
    Best regards,
    IT Sapiens Team

  2. lawrencekh member avatar

    lawrencekh

    3 years ago

    Thanks! The issue is resolved now..

  3. alanjohnson member avatar

    alanjohnson

    3 months ago

    hello, i am having the same issue as above; can you please provide instructions on manual installation?

    Thanks!

    Alan Johnson
    alan.johnson@ccri.com

    • itsapiens member avatar

      itsapiens Provider

      3 months ago

      Hello Alan,

      Thank you for contacting us!
      We have sent you Fonts zip file with instructions to your e-mail.

      Let us know, if you haven't received it.

      Best Regards,
      IT Sapiens Team

  4. giacomoparravicini member avatar

    giacomoparravicini

    2 months ago

    Hi, i am having the same issue as above; can you please provide instructions on manual installation?

    • itsapiens member avatar

      itsapiens Provider

      2 months ago

      hank you for contacting us!
      We have sent you the instructions with a file to your e-mail (please check from itsapiens.eu), - or let us know, in case you didn't receive it.

      Best Regards,
      IT Sapiens Team

    • giacomoparravicini member avatar

      giacomoparravicini

      2 months ago

      hi,

      unfortunatly i did't receive the mail

    • itsapiens member avatar

      itsapiens Provider

      2 months ago

      Hi,

      Can you please kindly send e-mail to info@itsapiens.eu - then we know what e-mail address should we use to send.

      Than you!
      Best Regards,
      IT Sapiens Team

    • itsapiens member avatar

      itsapiens Provider

      2 months ago

      Hi,

      We received an e-mail from you and just sent the response, hopefully you have received it?

      Best Regards,
      IT Sapiens Team

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