by itsapiens

IT Sapiens Analytic Reporting Tool helps you produce effective reports with charts in a fast and easy way. It is a SuiteCRM BI add-on with powerful reporting capabilities, ease of use, elegant design, quick setup, and it comes with over one hundred prebuilt reports. This reporting tool is for anyone – no need for technical knowledge or SQL.

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#2807 - Only Admins can access reports

Closed Bug? created by Discovery-Dave 2 months ago

We have Analytic Reporting Pro but only admins are able to access the reports. There has been licencing issues previously (see cases #2531 and #2543)

I am able to add users in the sharing options for reports and dashboards but users get an error when they try to access them.

  1. itsapiens member avatar

    itsapiens Provider

    2 months ago

    Hello Dave,

    Thank you for contacting us!
    Can you please kindly send us the screenshot to info@itsapiens.eu
    1.) Sharing and permissions tab of a report (where we can see that permissions to access reports is set to a user).
    2.) The error what the user gets when trying to access?

    Thank you!

    Best Regards,
    IT Sapiens Team

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