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• Mautic Plugin Method Signature Errors

  Support September 9th, 2022 @ 12:48 am
  

  Hi MJ eVoipe Support Team,

  No worries. I certainly understand having to charge an additional paid amount for tracking Accounts. For my business, having the Accounts sync as well is critical. Before I received your response, I went in and made got the Mautic CRM (SuiteCRM) plugin working for Leads, Contacts and Accounts (I had previously worked on that code and submitted fixes). That is not the route that I wanted to go as I already have too much on my plate, but this was a top priority for me to get working right away. I had hoped to then utilize your company's plugin in conjunction with the Mautic CRM plugin, but found that there were some conflicts that broke the needed functionality for me.

  I really appreciate the trial, however since this plugin does not handle Accounts out of the box, I am just going to stick with the built in Mautic CRM SuiteCRM plugin that is fully working and tested. I have already disabled the eVoipe Module in SuiteCRM and in Mautic and removed the cron jobs. Please let me know what else I need to do in order to end my trial and not be charged.

  Thanks,

  Brad

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• Mautic Plugin Method Signature Errors

  Support September 2nd, 2022 @ 4:22 pm
  

  Hi Maciej Jankiewicz / eVolpe Support Team,

  I was able to get it to work on Mautic Version 4.4 and SuiteCRM 7.12.6. I had to downgrade SuiteCRM 7.12.6 to PHP 7.4 from PHP 8.0 in order to do so, but that is because of some issues with SuiteCRM's internal code and not your plugin.

  I have run a variety of tests and things seem to be working well so far, with one exception. The mapping that is done within SuiteCRM is missing the Account Name for the "Contacts" section. It is there for "Leads" and "Targets", but when Contacts are synced from SuiteCRM to Mautic they are all missing the Account Name (i.e. Company). I have rebuilt the Mautic Views in SuiteCRM. Have also tried rebuilding and repair options in SuiteCRM, checked permissions, etc.

  Do you have any advice or suggestions of what I can try to have the "Account Name" show up in the "Contacts" section of the mapping like it already does in both the "Leads" and "Targets" mapping options? This is the very last piece that I need to get to work for the sync. Any help or guidance would be greatly appreciated.

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