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• "There is no commission" message is displayed when trying to calculate a commission

  Support May 18th, 2019 @ 8:15 am
  

  Hi, The user we have sent you (test) is a system administrator.

  Thanks, Yonatan

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• "There is no commission" message is displayed when trying to calculate a commission

  Support April 30th, 2019 @ 6:48 am
  

  Hi, We have sent email today for you to check the issues mentioned.

  Thanks in advance, Yonatan

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• "There is no commission" message is displayed when trying to calculate a commission

  Support April 11th, 2019 @ 7:03 am
  

  Hi, Yes, you are correct. This are 2 different addons (we have purchased both).

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• "There is no commission" message is displayed when trying to calculate a commission

  Support April 11th, 2019 @ 6:38 am
  

  Hi, Thanks. It does seems to work now. We have purchased this extension, and having the same bug and also 2 other errors when trying to save commissions:

  Thu Apr 4 13:25:05 2019 [17939][1][FATAL] Query Failed: INSERT INTO vi_sla_policy_details (sla_policy_id,policy_name,module_name,operational_hours,sla_log,status,trigger_field,trigger_value,resolved_time,resolved_type_time,add_additional_conditions,conditional_operator,status_field,pause_values,fulfillment_values,date_entered) VALUES('42c0d986-d6f6-3512-9f5e-5ca605382195','SLA Basic Policy','Cases','business_hours','1','Active','priority','P1','60','Minutes','','AND','state','Hold','Closed','2019-04-04 13:25:05'): MySQL error 1366: Incorrect integer value: '' for column 'add_additional_conditions' at row 1

  Wed Mar 27 11:48:24 2019 [17174][1][FATAL] Query Failed: INSERT INTO vi_set_commissions(commission_id,commission_name,module_name,due_date,team_member_user_id,commission_type,calculation_type,auto_generate_commission,run_commission_calculation,calculation_date_start_time,weekly_days,time_from,recipients,email_id,subject,template_id,conditional_operator)values('dad120f4-0b6a-765b-8930-5c9b63e39314','Quotes test commission','AOS_Quotes','date_entered','8e960f5d-d7c1-62ab-ee62-5c9780e62a44,1,seed_chris_id,seed_jim_id,seed_max_id,e0b3d3be-a4fb-297e-bc2d-5c9234229845,seed_sally_id,seed_sarah_id,seed_will_id','on_percentage','sum_amount','0','','','',':00','','','','','AND'): MySQL error 1292: Incorrect datetime value: '' for column 'calculation_date_start_time' at row 1

  Maybe we just don't have the updated code? Can you please provide it?

  Thanks in advance

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