Thank you for bringing this issue to our attention. We will investigate this as soon as possible and keep you informed via this case. For more information about how calculations are made, i would invite you to check out this link: https://store.suitecrm.com/docs/capacity-management/getting-started
If you have any more questions, please let us know.
Timeo software development
This seems to be a problem with permission and ownership of your upload folder. Please consult this thread for more information about this subject: https://suitecrm.com/suitecrm/forum/languages/12138-error-extraction-does-not-exist