In our ongoing effort of making it as easy as possible to sell and support SuiteCRM add-ons, we have a new tool that will make it easy to integrate the SuiteCRM Store into your internal sales and support process: Webhooks. Webhooks will allow you to be notified in real-time when things happen on the SuiteCRM Store with one of your add-ons: someone purchases your add-on, a customer creates a support case, someone leaves a review, etc. The list goes on.
Here’s how it works, when events occur on the SuiteCRM Store, we’ll send an HTTP request to a script at a designated location and tell you what happened. You’ll then be able to take action programmatically (via a script) however you like.
So how is this useful? Consider a couple use cases:
- You sell an add-on on the SuiteCRM Store that requires configuration on the your side before the customer can use the add-on. Instead of waiting for New Sale emails to show up in your inbox (which you may check only every few hours), simply enable Webhooks and listen for the New Sale event. Whenever the event occurs, you can script whatever it is that you manually had to do, satisfying the customer with a fast response time and great service as well as saving you time and manual work.
- You sell an add-on on the SuiteCRM Store but you already have internal processes for handling support cases. Using Webhooks will allow you to push these cases into your internal customer support system faster and more accurately to better serve your customers how you’re already used to serving them. As updates to the case occur, you can update the cases appropriately. All you need to do is enable Webhooks and listen for the Case Created event and New Case Comment event. Whenever the events occur, you can update your internal support system automatically.
These are just two of the many use cases. Nearly every interaction on the SuiteCRM Store has an available webhook to help you better service your customers and streamline your processes.
Ready to integrate webhooks? Here’s what’s next:
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Advanced Audit log
The Advanced Audit Log add-on goes beyond standard SuiteCRM auditing, enabling you to audit field values as well as the relationship log or history. This solution delivers more complete information, from field history tracking to relational data changes, plus an option to export the audit log.
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Outlook MailSputnik
MailSputnik is a useful interface between Microsoft Outlook and SuiteCRM. Find more information about the email sender right in your Outlook and in one simple click, add them as a new contact to your CRM.
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Any Telephony Connector
Any Telephony Connector is a computer telephony integration between SuiteCRM and all modern PBXs provided by VoIP softphone provider, Softphone.Pro.
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