by lvanderzande

Sugar Sweet CRM - SuiteCRM Outlook Add-in. Supports Mac OS / Windows / Browser (IE, Chrome, Edge, Safari). Quickly Create Contacts/Leads/Prospects from inside Outlook. Archive Files/Emails to Contacts and Leads. More to come! (If you have any use requests please email me at

Cancel at any time!
Free Trial

#2107 - How to connect to SugarCRM running on AWS?

Open Installation created by office5 a year ago

Hi, my SugarCRM is running on Amazon EC2 instance. The SugarCrm/SuiteCRM Addin is installed but I cannot connect to the Amazon EC2 instance.
Error Message: Unable to login. Please check CRM URL,

  1. office5 member avatar


    a year ago

    ... user and password. User/Password are fine.
    How to connect to an Amazon EC2 instance?

    • lvanderzande member avatar

      lvanderzande Provider Affiliate

      a year ago

      Hello office5,

      I too have an ec2 instance running bitnami-suitecrm. I have some ideas to what could be the issue listed below.
      If none of the below works please contact me via email

      Have you checked to make sure that the domain is allowed to connect via CORS ?

      • If CORS is not enabled for this domain you will need to use the cors-anywhere proxy. This can be toggled on and off in the Sugar Sweet CRM login form.

      To get the correct url to your SuiteCRM box: navigate to your suitecrm url

      Should be something like:

      Replace "/index.php?action=Login&modules=Users" with "/service/v4_1/rest.php" will give you the real location to which Sugar Sweet CRM communicates to.

      The url without "/service/v4_1/rest.php" is the url you will need specify in the login form.

      some valid examples (NOTE: https:// is forced no matter if you put http or https so make sure you have a valid certificate)



    • office5 member avatar


      a year ago


This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...