by lvanderzande

Sugar Sweet CRM - SuiteCRM Outlook Add-in. Supports Mac OS / Windows / Browser (IE, Chrome, Edge, Safari). Quickly Create Contacts/Leads/Prospects from inside Outlook. Archive Files/Emails to Contacts and Leads. More to come! (If you have any use requests please email me at lvanderzande@cognitusconsulting.com)

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#2107 - How to connect to SugarCRM running on AWS?

Open Installation created by office5 Verified Purchase 2 months ago

Hi, my SugarCRM is running on Amazon EC2 instance. The SugarCrm/SuiteCRM Addin is installed but I cannot connect to the Amazon EC2 instance.
Error Message: Unable to login. Please check CRM URL,

  1. office5 member avatar

    office5 Verified Purchase

    2 months ago

    ... user and password. User/Password are fine.
    How to connect to an Amazon EC2 instance?

    • lvanderzande member avatar

      lvanderzande Provider Affiliate

      2 months ago

      Hello office5,

      I too have an ec2 instance running bitnami-suitecrm. I have some ideas to what could be the issue listed below.
      If none of the below works please contact me via email lvanderzande@cognitusconsulting.com.

      Have you checked to make sure that the domain xeonpowder.gitlab.io is allowed to connect via CORS ?

      • If CORS is not enabled for this domain you will need to use the cors-anywhere proxy. This can be toggled on and off in the Sugar Sweet CRM login form.

      To get the correct url to your SuiteCRM box: navigate to your suitecrm url

      Should be something like:

      https://crm.domain.com/index.php?action=Login&modules=Users
      https://domain.com/suitecrm/index.php

      Replace "/index.php?action=Login&modules=Users" with "/service/v4_1/rest.php" will give you the real location to which Sugar Sweet CRM communicates to.

      The url without "/service/v4_1/rest.php" is the url you will need specify in the login form.

      some valid examples (NOTE: https:// is forced no matter if you put http or https so make sure you have a valid certificate)

      crm.domain.com
      www.domain.com/suitecrm
      domain.com/suitecrm

      Thanks,

      Lars

    • office5 member avatar

      office5 Verified Purchase

      2 months ago

      thanks

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