SMS Customer Support Ninja

by CRM Ninjas

Do customer support with your customers with SMS and Text Messaging right from SuiteCRM.

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#1864 - License doesn't get saved + Other modules' titles broke

Open Bug? created by sandstone Verified Purchase a year ago

Hello,

I have 2 issues:

  1. the license key doesn't get saved.
    note: I had a different test license, then we changed accounts. The module have been removed and we are on a different domain
    I hit validate and I get no confirmation and no error.

  2. After installing the module other modules' titles do not display properly

LBL_CTI_TITLE
LBL_CTI_DESC
LBL_AIOCLICENSE_LICENSE_TITLE LBL_AIOCLICENSE_LICENSE

I did a clean install, re-installed and the same thing happened.
I also tried to install your module first, then the others and the same thing happened.

I tried to repair , quick repair, roles repair, JS rebuild, nothing helped with either of the issues.
I have only 9 days left of the trial, please let me know if I can help on time or if I should cancel the trial and re-do it if possible.

Thank you

  1. CRMNinjas member avatar

    CRM Ninjas Provider Affiliate

    a year ago

    Thank you for reaching out to us. Could you please provide access to your CRM .Also, a screenshot of the issue.

  2. CRMNinjas member avatar

    CRM Ninjas Provider Affiliate

    a year ago

    Hi,

    Thank you for reaching out to us. In order to troubleshoot and replicate the issue could you please provide access to your CRM .Also, a screenshot of the issue.

    Thanks,
    Keerthana

  3. sandstone member avatar

    sandstone Verified Purchase

    a year ago

    I confirm that the issue was fixed.

    Thank you for the quick support!
    Have a great day!

  4. sandstone member avatar

    sandstone Verified Purchase

    7 months ago

    I am trying to get support for the last 3 weeks without a response.

    1. My license disables itself.
    2. The module's CSS breaks the "contacts" -> filter modal popup
    3. Under the latest CRM the labels get broken upon install and nor language nor js file or quick repairs help the issue.

    I was told that the fix for that wasn't in the latest release, but the latest release is still the same on SuiteCRM store.

    At this point I am paying a monthly fee for a module I cannot even install because it breaks the following.

    I have sent several mails to customerservice@crmexpertsny.com where you corresponded before but haven't gotten any responses.

  5. sandstone member avatar

    sandstone Verified Purchase

    7 months ago

    All the labels work perfectly after uninstalling SMS ninja again and doing a repair.

    As stated, no repair option from the admin fixes this. Purged cache (cloudflare), site is in development mode. Went through all the repair menus and tried one after the other.

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  • Supported Versions
  • 7.0.0 to 7.11.15

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