by CRM Ninjas

The Gantt Chart Ninja Module for SuiteCRM gives project managers the tool to easily create and update project plans just like you do in Microsoft Project, but right within SuiteCRM.

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#2004 - Cannot validate license

Open Bug? created by zmckenzie a year ago

I have been paying for the monthly version for about 6 months now, and first installed 1.5.5. The validation process had no issue when first installed.

I noticed there was a new version, 1.6, so I downloaded and installed the module without incident. However, now when I go to access the module, it gives me the following message
ProjectGantt is no longer active

Please renew your subscription or check your license configuration.

I have gone to the license screen and copied and pasted the license multiple times, but it is not able to verify, and keeps failing.
It keeps giving the message

Failed: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://store.suitecrm.com/api/v1/key/validate and make sure that SSL certs are up to date on the server.

I have verified my server can reach the address, but still no luck.

  1. CRMNinjas member avatar

    CRM Ninjas Provider Affiliate

    a year ago

    Hi ,

    We are looking into this and I will reach out if we need more info regarding this issue.

    Thanks,
    Keerthana

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