by CRM Ninjas

The Gantt Chart Ninja Module for SuiteCRM gives project managers the tool to easily create and update project plans just like you do in Microsoft Project, but right within SuiteCRM.

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#122 - Where to get started?

Open General Question created by frankrossbruch Verified Purchase 4 years ago

Hello dear Gantt Chart Ninja Developer,
after installing the module I cannot locate it in my SuiteCRM test environment. It has been successfully installed (according to the log files), even though I did not have to acknowledge the "Accept" license button as described in the Manual.

Can you please help to identify where to start? Thanks and regards,
Frank

  1. helpdesk member avatar

    Jason J

    3 years ago

    I have just installed the module and have the exact same issues. I cannot locate it in my SuiteCRM test environment and did not have to acknowledge the "Accept" license button as described in the Manual.

  2. CRMNinjas member avatar

    CRM Ninjas Provider Affiliate

    3 years ago

    @Jason - Please email us at jperez@service-push.com

  3. CRMNinjas member avatar

    CRM Ninjas Provider Affiliate

    3 years ago

    @Jason @Frank - Have you figured this out yet?

  4. kruter member avatar

    kruter

    3 years ago

    I just started a demo and I am having the same problem. The module says it installed correctly, but I'm not able to locate it. When I try to open an existing project in Gantt Chart Ninja, I get this error message: "ProjectGantt is no longer active. Please renew your subscription or check your license configuration."

    There wasn't a step during installation where it asked for the license key. Where would I enter this key?

    Thank you.

    • CRMNinjas member avatar

      CRM Ninjas Provider Affiliate

      3 years ago

      Hi,

      Can you email us at customerservice@service-push.com so we can review the issue and schedule a call. You may have another plugin installed. Ours is Gantt Chart Ninja. You view your project plan by going into the projects view. Refer to this tutorial: https://store.suitecrm.com/docs/gantt-chart-ninja/user-guide

  5. CRMNinjas member avatar

    CRM Ninjas Provider Affiliate

    3 years ago

    Please also try a repair and rebuild.

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