by itsapiens

Dynamic Reports and Interactive Charts.
Powerful tool for SuiteCRM report creation and data analytics. Includes a variety of chart types, detailed, summary and pivot tables. This Reporting Tool is for anyone, no need for technical knowledge or SQL. Comes with over a hundred prebuilt reports.

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#1645 - Font Downloading failed. Please check module directory write permissions and try again.

Open Bug? created by haydenjones Verified Purchase 9 months ago

Had a trial of the Advanced version installed but decided that the Basic version would be sufficient to meet our needs. Uninstalled the Advanced and then uploaded and installed the basic (with the correct basic license key). When I open the module it comes up with the following error "Font Downloading failed. Please check module directory write permissions and try again."

Have tried quick rebuild and repair. I've looked at other similar support cases and noticed you have some instructions you email to resolve the issue?

SuiteCRM Version: Version 7.10.9
Sugar Version 6.5.25 (Build 344)
Reporting Module: 1.7.39

  1. itsapiens member avatar

    itsapiens Provider

    9 months ago

    Hello,

    We have sent you the instruction for the fix via e-mail yesterday, hoping, you have received it and everything is working OK?

    Thank you!

    Best Regards,
    IT Sapiens Team

  2. stephen member avatar

    stephen

    5 months ago

    After upgrading to the latest release of Analytic Reporting I keep getting the same pop-up for needing to download the fonts. So far I've been unable to download the fonts. Could you please post how to fix this message?

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