by itsapiens

IT Sapiens Analytic Reporting Tool helps you produce effective reports with charts in a fast and easy way. It is a SuiteCRM BI add-on with powerful reporting capabilities, ease of use, elegant design, quick setup, and it comes with over one hundred prebuilt reports. This reporting tool is for anyone – no need for technical knowledge or SQL.

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#456 - Chart not added to Dashboard

Closed Bug? created by raees 2 years ago

Hello,

After upgradation of suitecrm, I am trying to add the chart to my suitecrm's homepage / dashboard but it could not added. what should I do?

Thank you.
Raees

  1. itsapiens member avatar

    itsapiens Provider

    2 years ago

    Hello Raees,

    Is it added to home dashboard with no chart (blank) or is it not added added at all? Maybe you can tell us step-by-step, how did you try to add it, and send screenshots, what happened after?

    Thank you!

    IT Sapiens Team

    • raees member avatar

      raees

      2 years ago

      Hello,

      it is not added at all.
      see the screenshot.Screenshot_1.png

      Thank you.
      Raees

    • itsapiens member avatar

      itsapiens Provider

      2 years ago

      Thank you for the description and screenshots, Raees! This way you can add the chart to the SuiteCRM Default Dashboard, and if you use other, it will not be added there. (Default usually is Titles as 'My Dashboard' or something similar.

      Can you please try to add the Chart to Dashboard the other way:

      1.) Open your Dashboard, click to add new item to your dashboard (standr way, same as if you would add other things to widget). select "Analytic Reporting" and then select the report title which consists your chart. - Is it working this way?

      Thank you!
      IT Sapiens Team!

    • raees member avatar

      raees

      2 years ago

      There is no "analytic reporting" option that i can select or click on it, on my dashboard.
      Screenshot_1.png
      thank you

    • raees member avatar

      raees

      2 years ago

      Screenshot_2.png

    • itsapiens member avatar

      itsapiens Provider

      2 years ago

      Hello Raees,

      Thank you for the screenshot, however, it should be under 'Charts' tab (you have Modules' tab open) - if it is missing under 'Charts' tab, can you please send the screenshot again?

      Thank you!

      Best Regards,
      IT Sapiens Team

    • raees member avatar

      raees

      2 years ago

      yes, it is missing. here is the screenshot: https://screenshot.net/rgom0fl

    • itsapiens member avatar

      itsapiens Provider

      2 years ago

      It is there - you should click 'Analytic Reporting Widget' link ;)

    • raees member avatar

      raees

      2 years ago

      oh yeah, thanks. but when i click on it, it is "loading" and it stuck in loading :(
      see snapshot here: https://screenshot.net/3ykgri7

    • raees member avatar

      raees

      2 years ago

      here is the error in log, when click on 'Analytic Reporting Widget' link:

      [Tue Jul 04 08:42:48.901336 2017] [:error] [pid 5795] [client 217.226.230.155:61510] PHP Warning: require_once(modules/AnalyticReporting/utils/reportUtils.php): failed to open stream: No such file or directory in /var/www/suitecrm/modules/AnalyticReporting/Dashlets/WidgetDashlet/WidgetDashlet.php on line 133, referer: http://crm.matelso.de/index.php?module=Home&action=index
      [Tue Jul 04 08:42:48.901443 2017] [:error] [pid 5795] [client 217.226.230.155:61510] PHP Fatal error: require_once(): Failed opening required 'modules/AnalyticReporting/utils/reportUtils.php' (include_path='/var/www/suitecrm:/var/www/suitecrm/include/HTMLPurifier/standalone:/var/www/suitecrm/include/..:.:/usr/share/php') in /var/www/suitecrm/modules/AnalyticReporting/Dashlets/WidgetDashlet/WidgetDashlet.php on line 133, referer: http://crm.matelso.de/index.php?module=Home&action=index

    • itsapiens member avatar

      itsapiens Provider

      2 years ago

      Thank you for the details, raees, the fix is almost ready and will be available tomorrow. We will contact you as soon as ready!

      Best Regards,
      IT Sapiens Team

    • itsapiens member avatar

      itsapiens Provider

      2 years ago

      Dear Raees,

      The issue has been fixed now, you can find the latest version uploaded in the SuiteCRM store, please install it via SuiteCRM Module loader same as you initially installed it(no need to uninstall previous).
      (you should be able to select the Chart, when clicking 'Analytic Reporting' link. Please let us know, if you can confirm the issue fixed.

      Thank you!

      Best Regards,
      IT Sapiens Team

    • raees member avatar

      raees

      2 years ago

      ok, i am outside office. once i reinstall the tool and it works fine, I will let you know.

    • itsapiens member avatar

      itsapiens Provider

      2 years ago

      Ok, great, thank you!

    • markusweiler member avatar

      markusweiler

      2 years ago

      Hello,

      It is fixed.

      Thank you for the support. :)

    • itsapiens member avatar

      itsapiens Provider

      2 years ago

      We are glad, it worked now!

      Thank you for the feedback!

      Best Regards,
      IT Sapiens Team

  2. raees member avatar

    raees

    2 years ago

    Screenshot_3.png

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