by itsapiens

IT Sapiens Analytic Reporting Tool helps you produce effective reports with charts in a fast and easy way. It is a SuiteCRM BI add-on with powerful reporting capabilities, ease of use, elegant design, quick setup, and it comes with over one hundred prebuilt reports. This reporting tool is for anyone – no need for technical knowledge or SQL.

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#2904 - License activation times out and needs manual refresh

Open Bug? created by helgi Verified Purchase one month ago

Licensing times out and dashboard shows error for each chart saying licensing is needed.
When I open Licensing in Admin all I need to do is verify license and all is well.

  1. itsapiens member avatar

    itsapiens Provider

    one month ago

    Hello Helgi,

    Thank you for contacting us! We have an idea of what is causing this issue for you and how to solve it, we just need approx. 1-2 days to solve it in our side.
    Will get back to you as soon as we have it!

    Best Regards,
    IT Sapiens Team

  2. itsapiens member avatar

    itsapiens Provider

    one month ago

    Hello Helgi,

    We have worked the solution with SuiteCRM team, that should solve the issues with too frequent validation of the license.
    You will find the new version in this store in your profile download link to the file name starting "AR_2.1.292 ...

    In order to update please upload this zip file via SuiteCRM Module Loader, no need to uninstall the previous version.

    Please let us know if this or any other issues persist or if you need any help or training.
    We will also be happy to schedule a live web meeting with you in order to show you the demo or help you building your first reports - this is free of charge already during the free trial.

    Just let us know if interested!

    Best Regards,
    IT Sapiens Team

  3. itsapiens member avatar

    itsapiens Provider

    one month ago

    Hello Helgi,

    Sorry small mistype, - the correct file name starts with "AR_2.1.293

    Best Regards,
    IT Sapiens Team

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