by Practics Business Solutions

SuitePortalApp provides your customers with an external mobile support portal for Android and iOS. Customers can create and manage cases directly from their mobile device.

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Introduction

App portal for customers to have a place to access all their cases.

The module allows SuiteCRM users to: Add updates to Cases View a threaded log of all updates Retrieve email notifications when a contact adds an update to a Case enable users from a Contact widh a apps for smartphone or tablet -SuitePortalApp- (can be downloaded from Google Play or App Store) the app connects to the SuiteCRM instance. This allows SuiteCRM Contacts to:

  • View a list of your Cases online.
  • Create new Cases online,
  • Reply to existing cases,
  • View your case details including a threaded log of all updates

Getting started

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