Get an Enterprise Knowledge Base within SuiteCRM and deliver superior Customer Service.
Features: - Relate Accounts to Knowledge. - Quickly access Knowledge Base articles within Case view. - Suggestions help users troubleshoot support and case issues faster.
Other add-ons of interest
Glances - Integrate SuiteCRM with all your apps
The simplest way to work™. Glances integrates SuiteCRM with all your favorite workplace apps, acting as your go-to hub for real-time customer insights and personal tasks.
SMS Customer Support Ninja
Do customer support with your customers with SMS and Text Messaging right from SuiteCRM.
Service Level Agreement
Service Level Agreement (SLA) is the understanding between service provider and customer to offer service from service provider.
“SuiteCRM Service Level Agreement” extensions from VIPL Team support SLA and its defined by users.
You can create notification and escalation procedures in terms of ...